Refunds & Returns Policy

Your right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason, and receive a full refund.

Important note on sealed products

Because our products are sold sealed, and their value depends on remaining sealed and unopened, please note:

• If you cancel and return an item unopened and in its original condition, you'll receive a full refund.
• If a sealed product is opened, its value is considered used up for resale purposes, and any refund may be reduced to reflect this, in line with the Consumer Contracts Regulations. In practice, this may mean we're unable to offer a refund on opened sealed products unless they are faulty.

Faulty or damaged items

If your order arrives damaged, faulty, or incorrect, contact us within 14 days at info@thesdvault.co.uk with photos of the issue. We'll arrange a full refund or replacement at no cost to you, in line with the Consumer Rights Act 2015.

How to request a return

Email info@thesdvault.co.uk with your order number and reason for return. We'll confirm next steps and, where applicable, a returns address.

Refund processing

Approved refunds are processed within 14 days, back to your original payment method.